Shipping & Returns

Shipping Policy

Delivery

We will ship and deliver the purchased products to the delivery address specified when the order was completed.

We do not provide international shipping, we only ship inside Qatar. Our official partner Snoonu would be delivering to your address. 

delivery time

The lead time for deliveries is 48 hours except for Friday. These times are approximations only. In case of delivery does not take place within the indicated timeframe, you must contact our customer service and we will try to find out the reasons behind the delay and inform you.

delivery costs

Delivery costs are calculated before the payment at the time of check out. Prices vary depending on the Zone address(starting from 10 QAR to 25QAR), Qatarliveshop.com  Delivery does not cover certain Zones.

we offer free delivery for orders above 150 QAR

Delivery Address

For larger objects, we are not responsible for checking the measurements of the product and the packaging if indicated. You are required to check whether it will fit in an elevator, door, path or any other space and will be responsible for such verifications or costs involved.

(in case of delivery to a physical address :) We are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery on your behalf. We will not be liable if such person has not been authorized by you to accept the delivery and pay all applicable shipping fees or other charges

If no person is present or willing to receive the delivery, pay for delivery after the delivery confirmation, we will return the item(s) to the warehouse. Cases of failure to receive the delivery on the 1st attempt will be charged at your cost. Customer service will contact you to discuss and agree on the appropriate action to all charges applicable.

The goods are at your risk once received and signed on the receipt form, whether they are in your possession or in the possession of the recipient.

Inspection at Delivery

You are advised to inspect immediately the products at the time of delivery, or as soon as possible.

If you discover a defect or non-conformity for which you believe that we are accountable, you must notify us within 7 days from the date of receipt. Failing to do so deems you to have accepted the sold goods.

Return & Exchange Policy

 1. Return policy of Qatarliveshop.com  is applicable in the territory of Qatar.

 2. Products are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product.

 3. Buyer expressly acknowledges that the Seller selling the defective Product will be responsible to Buyer for any claims that Buyer may have in relation to such defective Product and Qatarliveshop.com shall not in any manner be held liable for the same.

 4. Return will be processed only if:

  • It is determined that the product was not damaged while in your possession;

  • The product is not different from what was shipped to the customer;

  • The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

  • Products marked as "non-returnable" on the product detail page cannot be returned.

5. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

6. Request to return for refund or replacement must be raised before 24 hours of delivery of the product.

7. Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. During pick-up, your product shall be checked for the following conditions:

   a. Products may be rejected for return if they are not returned as per the conditions mentioned above. Products may also be rejected for return (for refund or replacement) if sent directly to the Seller by you without our approval for the same, in which case you waive any and all claims against Qatarliveshop.com

   b. Refund/replacement shall be issued to you only after verification

   c. Replacement is subject to availability of the product (size, colour, etc.)

   d. In case the replacement product is out of stock, money will be refunded. (Terms & Conditions apply)

   e. If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be issued to you provided.

   f. Products sold as combos/sets cannot be replaced or returned individually.

   g. We may request for information/documents to verify your credentials before initiating the refund.

   h. All refunds shall be made in Qatari Riyals only.

   i. We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up.

   j. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.

   k. The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.

Warranties

We are no way responsible or liable for the offer for sale or sale of the Product by the Seller to the Buyer, its delivery, the warranty terms (if any) related to the Product and the return, refund or cancellation of purchase of any Products.

Company does not warrant that the sale price provided by the Seller of the Product is accurate, proper and valid. Any error in the sale price shall be solely attributed to the Seller and not to Qatarliveshop.com. Prices, Product description and availability of the Product are Seller's responsibility.

Qatarliveshop.com  shall not assume any liability for the non-availability of the Product, delivery of the Product directly by the Seller.